Your Travel Leaders Agency is unique to you, and has its own requirements to fulfill the travel needs of your clients.
Instead of trying to force you into a rigid mold of how your business needs to fit with in our After Hours Service, everything we do is designed around how we can fit into your business model. After Hours Support is one of the more challenging aspects of your business – its arguably one of the most important aspects of your service, but its also where you have the least amount of control. Until now.
Our unique approach to After Hours Service is to seamlessly fit into your normal operating procedure. If it can be handled during your normal hours, there is little to no reason that we can’t implement a solution that enables us to provide the same services in the After Hours Environment.
We Don’t Operate Call Centers – We Operate Full Travel Leaders Agencies Who Understand Not Only Our Product Offerings, But the Importance of a Service First Approach to Clients.
Standard Features
- 24/7 Support, 365 Days a Year
- “In House” Travel Leaders Solution
- Domestic Toll Free Phone Number
- Following Your Specific Workflow
- Multiple GDS Environment
- Access Multiple Office ID’s
- No Minimum Costs or Fee’s
- Travel Leaders Programs
- Multi-Language Support
Advanced Benefits and Handling
- Domestic & International Toll Free Phone Number
- Queue Monitoring
- Proactive Flight Monitoring through Advanced Technology
- VIP Call Services
- Call Outs
- Calls Directly to Suppliers, Including Airlines
- emPower Servicing
- Special Handling Instructions
Unique Requirements
We love challenges that you bring to us and need a solution for. Developing unique solutions for your unique business needs is a highlight for our development teams, and something we proactively seek. Aside from our personal enthusiasm about resolving issues, we know this is a critical aspect to ensuring that your business operates how you need it to.
Global Support
Our network of offices around the globe ensure that not only do we provide 24/7, 365 support, but that our team full understands the benefits and advantages of using a Travel Leaders Preferred program, or a Program of your Own. With over 40 years of Experience in the Travel Industry, we have the agent knowledge to ensure your clients are treated as they should be.